Terms of Service

Effective Date: Feb 2026

Welcome to Cascade Headway Pvt. Ltd. These Terms of Service explain the terms and conditions that govern our professional services and website.

Please read these Terms carefully before using our services. By accessing our website, engaging our professional services, or making payments through our approved payment gateway, you acknowledge that you have read, understood, and agreed to these Terms.

Section 1 – Overview

These Terms of Service (“Terms”) govern the relationship between Cascade Headway Pvt. Ltd. (“Cascade Headway,” “we,” “our,” or “us”) and any client or user (“you,” “your,” or “client”) who engages with our professional services.

By using our services, making payments through our approved payment gateway, or interacting with our website, you confirm your acceptance of these Terms.

However, if you do not agree with any part of these Terms, please discontinue using our website and services immediately.

Section 2 – Services Offered

Cascade Headway provides a range of business, technology, and advisory services to help organisations improve their operations and achieve their business objectives.

Our services include, but are not limited to:

Each client engagement is governed by a formal proposal, quotation, or service agreement. This document outlines the agreed project scope, duration, deliverables, and commercial terms.

Therefore, clients should review and approve the relevant proposal or agreement before the commencement of any project.

Section 3 – Client Obligations

To ensure smooth project execution and effective service delivery, clients must fulfil certain responsibilities when engaging Cascade Headway.

By engaging our services, you agree to:

  1. Provide Accurate Information: Share accurate company, financial, and operational information required for effective project planning and delivery.
  2. Ensure Timely Communication: Respond to requests, provide necessary information, and approve project-related decisions within the agreed timelines.
  3. Make Timely Payments: Complete payments according to the schedule specified in the service agreement, quotation, or invoice.
  4. Maintain Confidentiality: Protect the confidentiality of shared deliverables, proposals, business documents, and other project-related information.

Furthermore, clients should provide the required data, approvals, and cooperation throughout the engagement.

Failure to meet these responsibilities may affect project timelines, deliverables, and service quality. In certain circumstances, Cascade Headway may also suspend services until the outstanding obligations have been fulfilled.

Section 4 – Payments & Fees

All payments for Cascade Headway services must be made through our authorised and secure payment gateway or bank transfer, as specified in the relevant invoice.

We follow secure payment practices and do not store sensitive payment details, including credit card or debit card information.

Service Fees and Refunds

Once a project has commenced, the service fees become non-refundable, unless a written agreement states otherwise or the applicable provisions of our Refund Policy provide an exception.

Clients must follow the agreed payment schedule and complete all payments within the specified timelines.

For further information about payment returns and eligibility, please refer to our Refund Policy.

Section 5 – Confidentiality

Cascade Headway values the privacy and confidentiality of client information.

Both parties agree to protect confidential business information, client data, financial records, and proprietary materials exchanged during the engagement.

Neither party may disclose confidential information to any third party without obtaining prior written consent from the other party.

However, this restriction does not apply when disclosure is required by applicable law or a lawful authority.

Both parties must take reasonable steps to prevent unauthorised access, use, or disclosure of confidential information.

Section 6 – Limitation of Liability

Cascade Headway aims to provide professional services with reasonable care and attention. However, certain circumstances may affect service delivery, including delays, interruptions, and events beyond our reasonable control.

To the extent permitted by applicable law, Cascade Headway shall not be liable for indirect, incidental, or consequential damages arising from the use of our services, delays, or interruptions beyond our reasonable control.

In any case, our total liability shall be limited to the amount paid by the client for the specific service under dispute, subject to applicable law.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Section 7 – Termination

Either party may terminate a service agreement by providing written notice in accordance with the terms and conditions specified in the relevant project contract.

Upon termination, the client remains responsible for payment for all completed work and pending deliverables up to the termination date, as applicable under the service agreement.

Both parties should settle outstanding obligations and complete any necessary project-related formalities following termination.

Section 8 – Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall fall under the jurisdiction of the competent courts in Ernakulam, Kerala, India, subject to applicable law.

Section 9 – Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact our team using the details below.

Company: Cascade Headway Pvt. Ltd.

Email: support@cascadeheadway.com

Website: https://cascadeheadway.com/

We will be happy to assist you with your queries regarding our services and these Terms.

Last Updated: Nov 2026

Thank you for choosing Cascade Headway Pvt. Ltd.