SECTION 1 – OVERVIEW

These Terms of Service (“Terms”) govern the relationship between Cascade Headway Pvt. Ltd. (“Cascade Headway,” “we,” “our,” or “us”) and any client or user (“you,” “your,” or “client”) who engages with our professional services.

By using our services, making payments through our approved payment gateway, or interacting with our website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please discontinue the use of our services immediately.

SECTION 2 – SERVICES OFFERED

Cascade Headway provides business, technology, and advisory services, including but not limited to:

  • Digital Transformation & Automation
  • ERP Implementation & Customization
  • Business Advisory & Consulting
  • Auditing & Assurance
  • Business Process Outsourcing (BPO)

Each engagement is governed by a formal proposal, quotation, or service agreement, which outlines the project scope, duration, and commercial terms.

SECTION 3 – CLIENT OBLIGATIONS

Clients engaging Cascade Headway agree to:

  1. Provide accurate company, financial, and operational data necessary for effective project delivery.
  2. Ensure timely communication and approvals to avoid project delays.
  3. Make payments as per the agreed schedule outlined in the service contract or invoice.
  4. Maintain confidentiality of all shared deliverables, proposals, and documentation.

Failure to meet these obligations may impact project timelines, deliverables, or result in suspension of services.

SECTION 4 – PAYMENTS & FEES

All payments must be made through our authorized and secure payment gateway or bank transfer as specified in the invoice.
Cascade Headway does not store payment details such as credit or debit card information.
Service fees are non-refundable once the project has commenced, unless otherwise stated in a written agreement or as covered under our Refund Policy.

SECTION 5 – CONFIDENTIALITY

Both parties agree to maintain strict confidentiality regarding business information, client data, and proprietary materials exchanged during the course of engagement.
Confidential information shall not be disclosed to any third party without prior written consent, except where required by law.

SECTION 6 – LIMITATION OF LIABILITY

Cascade Headway shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, delays, or interruptions beyond our reasonable control.
Our total liability, in any case, shall be limited to the amount paid by the client for the specific service under dispute.

SECTION 7 – TERMINATION

Either party may terminate a service agreement by providing written notice, as specified in the project contract.
Upon termination, the client is responsible for payment of all completed work and any pending deliverables up to the termination date.

SECTION 8 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of India, with jurisdiction under the courts of Ernakulam, Kerala.

SECTION 9 – CONTACT INFORMATION

For any questions or concerns regarding these Terms, please contact us at: support@cascadeheadway.com