SECTION 1 – GENERAL POLICY
At Cascade Headway Pvt. Ltd. (“Cascade Headway,” “we,” or “our”), we are committed to ensuring client satisfaction across all our professional services, including digital transformation, ERP implementation, business process outsourcing (BPO), and corporate advisory.
As our services are tailored to each client’s specific business needs and execution begins immediately upon engagement, refunds are subject to the terms outlined below.
SECTION 2 – ELIGIBILITY FOR REFUND
- Pre-Project Refunds:
Refunds may be considered only if the project has not yet commenced and no deliverables, documentation, or access credentials have been shared. - Post-Engagement Refunds:
Once the project execution has begun — including implementation, configuration, design, or consultation — no refunds shall be processed, as intellectual and professional efforts have already been invested. - Training & Consulting Services:
Refunds for training or consulting sessions are applicable only if a written cancellation request is received at least 72 hours prior to the scheduled session. - Third-Party Licenses and Subscriptions:
Payments made for third-party software licenses, integrations, or tools are non-refundable, as these are governed by the respective vendor’s policies.
SECTION 3 – REFUND PROCESS
Approved refunds will be processed within 7–10 business days through our designated payment gateway, using the same payment method as the original transaction.
All refund requests must be submitted in writing to accounts@cascadeheadway.com, along with the relevant payment reference number and proof of transaction.
SECTION 4 – DISPUTE HANDLING
All refund-related concerns will be reviewed on a case-by-case basis by our finance and compliance team.
Cascade Headway reserves the right to make the final decision on all refund matters after evaluating the project stage and service engagement terms.
SECTION 5 – CONTACT INFORMATION
For any queries related to refunds or billing, please contact:
accounts@cascadeheadway.com