Liso Chocolatier, a premium chocolatier from Kerala, specialises in crafting natural chocolates and confectioneries. Known for its dedication to quality and innovation, Liso faced operational inefficiencies that hindered its manufacturing and inventory processes. To address these issues, Cascade Headway developed their workflow using Zoho Advanced Inventory, ensuring seamless operations and optimal warehouse management.
Key Takeaways:
- Comprehensive workflow restructuring for improved process flow.
- Implementation of Zoho Advanced Inventory for efficient warehouse and stock management.
- Enhanced coordination between raw materials, semi-finished goods, and finished goods warehouses.
EXECUTIVE SUMMARY
Company: Liso Chocolatier
Location: Kerala, India
Industry: Manufacturing & FMCG
Products: Chocolates, Spreads
About the client
Liso Chocolatier, based in Kerala, India, combines craftsmanship and quality to create unique chocolate experiences. With a focus on sustainable and innovative practices, they offer a wide range of chocolates to discerning tastes.
Customer Quote
“Managing our operations was crucial for us to continue delivering exceptional quality. Cascade Headway’s implementation of Zoho Advanced Inventory was a game-changer for our business.”
PROBLEM STATEMENT AND KEY CHALLENGES
Inaccurate Stock and Process Flow
- Mismanagement of stock across multiple warehouses caused inefficiencies and delays.
- Composite item creation and tracking were inconsistent.
Inefficient Manufacturing and Warehouse Management
- Lack of efficient workflows resulted in inaccuracy in production and packing processes.
- Movement of raw materials and finished goods was not optimised.
Lack of Integration in Operations
- Unorganised processes between purchasing, manufacturing, and warehouse teams created communication gaps.
EVALUATION OF THE PROBLEM
Cascade Headway conducted a detailed site visit and collaborated with Liso’s employees and management to identify the causes of inefficiencies. Key findings included:
- Inefficient transfer of raw materials and semi-finished goods between warehouses.
- Challenges in tracking inventory levels and production stages.
- Delays in fulfilling sales orders due to uncoordinated dispatch operations.
PROPOSED SOLUTIONS
Cascade Headway restructured Liso’s operational workflow and integrated Zoho Advanced Inventory to address the identified challenges.
Key Features of the Solution:
Workflow Restructuring
- Introduced a clear, step-by-step workflow for inventory and production management
- Defined processes for handling raw materials, semi-finished goods (SFG), packing, and finished goods.
Multi-Warehouse Management
- Added dedicated warehouses for:
- Raw Materials & Packing Materials
- Semi-Finished Goods (SFG)
- Packing
- Finished Goods (FG)
- Branch To Branch Dispatch Warehouse
- Automated transfer orders between warehouses for efficient inventory flow.
Advanced Inventory Features
- Enabled tracking of stock levels across multiple warehouses.
- Managed composite item creation to manage production effectively.
Integrated Manufacturing and Packing
- Standardised the movement of raw materials to production and packing units using transfer orders.
- Enhanced visibility of inventory throughout the manufacturing process.
IMPLEMENTATION
- Duration: Workflow design and implementation were completed with less than one week.
- Customisation: Used Zoho Advanced Inventory features to align with Liso’s operational requirements.
- Training: Conducted training sessions for staff across departments to ensure smooth adoption.
Customer Quote
“The transition to Zoho Advanced Inventory was ideal, and Cascade Headway’s support ensured that our team was well prepared to use the new system effectively.”
RESULTS
The transition to Zoho yielded substantial benefits for Liso Chocolatier, including:
- Improved Stock Accuracy: Achieved real-time tracking and management of inventory across all warehouses.
- Manufacturing Workflow: Reduced delays in production and packing by ensuring timely transfer of materials.
- Enhanced Dispatch Efficiency: Sales order fulfilment times decreased significantly with better coordination between the FG and Cochin warehouses.
- Scalability: The new workflow and system are scalable to accommodate future growth in production and distribution.
Final Customer Quote
“With Cascade Headway’s expertise and Zoho Advanced Inventory, we’ve achieved unprecedented levels of efficiency and accuracy in our operations. It’s a transformative solution for our growing business.”